Report When a Police Officer Does Something Wrong

Your Deserve Great Service

The Los Angeles Police Department's motto is "to protect and to serve". We want to give you the best police service possible. To do that, we need your help. This is your police department. We want to hear from you about the quality of service you get from our employees.

If you want to say something good about our employees, you can click here, write a letter to the captain of your local station, or the Chief of Police. You can also talk to any Department supervisor. If you think an employee did something wrong, you can file a complaint online here.

You can file a complaint of police misconduct in person at any police facility in Los Angeles, Internal Affairs Group, the Police Commission, or the Office of the Inspector General. You can also get a form from any police facility or City Council field office. Complaints can also be filed online or by phone at (800) 339-6868. Anonymous and third-party complaints are accepted, but it's better if you provide your contact information so investigators can ask you follow-up questions if needed.

The Investigation Process

We look at all complaints before deciding who should investigate. Sometimes, IAG does the investigation, and sometimes it's done by the accused officer's division. A trained supervisor will investigate your complaint. They'll talk to witnesses and officers, look at records and evidence, and study the law.

Investigating a personnel complaint and taking action can take a long time, usually several months to a year. We'll let you know the outcome in writing if you gave us your address.

Some complaints can be resolved through Mediation or the Alternative Complaint Resolution (ACR) process instead of a formal investigation. These informal procedures aim to resolve complaints through conversation and improve relations between the community and the LAPD.

Mediation is a private way to solve a problem between you and an LAPD employee. The mediators are trained volunteers, and they can't make any decisions for you. The same goes for the ACR process, where a supervisor helps you talk things out. If your complaint is a good fit for either of these methods, we'll let you know, but you don't have to participate if you don't want to. To make a complaint, fill out the form here.